Weave With Us

Custom Design

We provide the gift of African craftsmanship. Each handcrafted storage baskets and woven art piece is crafted by hand in storied, inviting locations with the finest raw materials in Ghana.

We are in an industry and business where time is valuable and value-driven products are essential for creating a successful and sustainable business. We have your best interest in mind and serve a greater purpose than simply creating products. We invite you to build a trusted relationship to navigate catalogs, inventories, deliveries, and even curate products just for you.

about us

Woven Worldwide is a socially-conscious home decor brand specializing in high-quality, eco-credentialed, handcrafted baskets for homes and interior spaces.

raw materials

Each handwoven item is meticulously crafted from elephant grass, a robust, renewable, tropical-scented grass that grows in bamboo-like clusters and does not require pesticides or fertilizers to grow.

Each product can be customized by hue, tactile patterns, and functional design elements that blend seamlessly into modern or traditional homes. Every single item has an origin story.

message from the founder

" We make a difference in the global ecosystem, especially in a pandemic and time of war, with so much uncertainty. We offer you genuine beauty woven into the cultural lineage of craftsmanship."

- Viola Labi CEO & Founder of Woven Worldwide

Custom Order Process - What To Expect

  • Step 1 - Connect With Us

    Get in touch with our team, and we can discuss your product specs, timeline, colours and quantity and any other pertinent details you want us to know. Tell us about your design concept . We'll contact you within a few days to set up an e-chat.

    After our discussion, we'll send over a draft proposal including dimensions, lead time and costings and with Terms & Conditions.

  • Step 2- Review Quote & Sketch

    Once the design is approved, we will provide a quote which will require payment within 10 business days.

    * Please note: If changes are made after production begins, are subject to all costs iccurred plus a $75 minimum charge per request and may affect the ship date and/or unit price. *

  • Step 3 - Contract & Deposit

    Once the quote is approved we will send over a work order contract and will ask for a 50% deposit before production begins. Normal lead times are 9 weeks but we do our best to accommodate your scheduling needs. 

    Response from Woven Worldwide is sent + CAD 200 non-refundable retainer sent to secure production spot.

  • Step 4 - Lead Times

    Our lead times vary due to the nature of hand crafted production. As a courtesy to our quality, we do not provide rush or expess production; even for an extra fee. Rushing craftsmanship may sometimes affect quality of production.

  • Step 5 - Final Payment Due

    Once the custom item is completed, the balance payment is required to ship your order.

  • Step 6 - Notification

    Orders are shipped via sea or DHL. Email notification with shipping information will be automatically sent via our website when your order is ready. Additional shipping charges will apply. Tracking, shipping insurance and custom clearance documentation will be provided.

Value Chain

  • Artisans

    We take the time to vet each artisan that partners with us and have downsized our team to ensure we have face-to-face relationships with each one. We joyfully partner with basket weavers that have an eye towards design and high-quality production and put much effort into training and developing skills.

  • Direct Relationships

    Did you know that most retailers buy ready-made baskets from middlemen and trade companies? We don't. We believe that working directly with each artisan is the only way to manage quality. We place a greater emphasis on direct working relationships with our value chain.

Woven Wavy Bowl
$97.00
$97.00
Cowrie Shell Storage Basket™
$134.00
$134.00
Shell Wavy Basket
$555.00
$555.00

FAQs

Weave With Us

Our industry-standard baskets vary in popular colour variants, tactile patterns and functional design elements that effortlessly blend within modern or traditional homes alike. 

How do I place an order?

For instructions on how to place an order by email, please complete the dialouge box below or send an email to sales@wovenworldwide.com. Please do not send credit card numbers via email.
How long does a custom woven basket project take? When can we start?

Typically, we work together for anywhere from 2-3 weeks, before production begins, depending on the scope and complexity of the project. We typically book projects 1-2 months in advance, so please keep that in mind when connecting with us.
Does Woven Worldwide produce their baskets with eco-friendly materials?

Elephant grass, our core raw material is a sustainable fibre, harvested from living sources. We do not use animal leathers at any time in our production and prefer cactus or apple skin as an environmentally friendly substitute.
Can I cancel or modify my order after completing the payment ?

Custom orders can be modified within a maximom 48 hours ( by 7am GMT) after making the initial deposit by sending us an email.
Can custom order designs be returned after paying ?

Custom orders are considered final sale and cannot be returned.
Do you provide pre-orders ?

We allow retailers to schedule orders up to 6 months in advance.
Orders will be paid based off ship date.
I have an object with me and I would like it to be created into a woven product. Is this possible ?

Sure, let's see! If you would like Woven Worldwide to craft an object in your possession from elephant grass, sure! Depending on the object, a mailing address will be provided to you. If the product cannot be shipped to us, we will work together regarding dimensions and final details. If we cannot replicate your object, we are happy to help you find a company that can. It’s not about the transaction for us, it’s about the impact to the artisans and assisting you, the client.

Returns & Exchanges

We are happy to accept returns for items purchased directly from wovenworldwide.com only if your order was incorrectly shipped or an item is damaged. Please reach out to us within 7 days of delivery so we can help sort it out!

What is the return policy?

We are happy to accept returns for items purchased directly from wovenworldwide.com only if your order was incorrectly shipped or an item arrived damaged, please reach out to us within 7 days of delivery so we can help sort it out!

If you believe your item is faulty, or otherwise defective, we offer a 3-month warranty* from the date of purchase and would be happy to help you replace the item.  Contact us here and our customer support team will take care of you.  

Items must be in unused condition with all original tags and packaging intact to be eligible for a refund.

Items marked “final sale” are not eligible for return or exchange. All international shipments are considered final sale and are not eligible for return or exchange.

Shipping Policy

We hope you love your items, but we understand that things don’t always work out. 

What are your shipping options and how much do they cost?

All Canada based orders over $500 ship for free! There is also an area for any notes we need to know about your order on the checkout page.
Do you ship internationally?

Yes, we do!  International orders are shipped with tracking via DHL and cost is calculated at checkout, based on weight and destination country.

Items shipped internationally are subject to import custom duties and taxes. The recipient of the shipment is the importer of record and must comply with all applicable laws and regulations. The customer is responsible for paying all taxes and duties, should they occur.

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