FAQ

We craft our largest collection after the harvest season in Ghana aligning production with the cycle of renewal that follows each harvest. However, our baskets are designed to transcend time, crafted to elevate your space year-round. Our commitment to craftsmanship and sustainability ensures that every piece, regardless of season, maintains its beauty, functionality, and connection to the land.

Currently, Woven Worldwide does not have a physical storefront but we're working on it! However, our full range of products is available for purchase through our online store. and retail partners worldwide. We offer convenient shipping options to Toronto and throughout Canada and the U.S., ensuring your Woven Worldwide items arrive at your doorstep with ease.

While our baskets are designed to be timeless and seasonless, we welcome opportunities to collaborate on bespoke pieces that celebrate personal stories and meaningful spaces. Custom inquiries are considered on a case-by-case basis. We invite you to connect with us to share your design thoughts.

If an item is out of stock or a limited edition, please send us a message. You will be notified once your item is ready to ship, and we’ll ensure it’s delivered directly to your preffered address. Preorders are an excellent way to secure products before they sell out, and we appreciate your patience as we craft each piece with care.

Our shipments to Toronto occur once per quarter. This schedule ensures a consistent supply of our handcrafted items while maintaining the meticulous standards we uphold. However, shipping times may vary depending on demand, inventory levels, and logistical factors. If you're looking for a specific product, we invite you to reach out to us for more precise availability updates.

To guarantee the authenticity of Woven Worldwide Tier 3 products, we recommend purchasing directly through our official website or authorized retailers. Each purchase in Tier 3 comes with an original invoice, serving as proof of authenticity. We cannot verify or guarantee the authenticity of items bought outside of these official channels.

Every Woven Worldwide™ basket is a reflection of time-honoured craftsmanship, designed by our Founder and handcrafted by skilled artisans using traditional techniques passed down through generations. Our designs are exclusive to Woven Worldwide™ and are not available for reproduction by third parties.

Recently, we encountered an issue where unauthorized use of our product images led to the temporary removal of three best-selling designs from our wholesale sales channel, our primary digital wholesale platform. This was due to a third-party company on an overseas bulk-manufacturing marketplace where third-party sellers often list products without proper authorization misrepresenting our work. While we are actively working to restore our listings, this underscores the importance of protecting our intellectual property.

To ensure you are purchasing an authentic Woven Worldwide™ piece, we encourage customers to shop directly from our official channels, including our website and verified retail partners. If you come across our designs being sold elsewhere, please reach out to us.

At Woven Worldwide, every basket tells a story. Our handcrafted creations blend centuries-old weaving traditions with sustainable materials like elephant grass, cultivated responsibly in Ghana. By choosing our products, you're not just investing in beauty but also in cultural heritage and environmental stewardship.

Sustainability is woven into every fiber of our baskets. We partner with local farmers to harvest our elephant grass, without depleting natural resources. This approach not only protects the environment but also empowers communities through ethical practices.

Each basket is meticulously crafted by skilled artisans in Ghana, whose expertise is rooted in generations of weaving mastery. Through our partnership, we provide functional employment that enhances access to food, healthcare, and education for their families, ensuring the tradition thrives.

Every purchase supports our artisan families in Ghana. Through Woven Worldwide, we ensure above fair compensation and reinvest in their communities to enhance quality of life and preserve their craft.

Absolutely. Designed for everyday use and crafted from high-quality materials, our baskets balance functionality with elegance. With proper care, they are built to withstand the test of time, making them timeless additions to your home.

To maintain your basket's beauty, keep it in a dry environment and avoid prolonged exposure to direct sunlight, which may cause fading. A gentle wipe with a damp cloth is all it takes to keep it looking fresh.

Shipping times may vary depending on your location. For standard orders, please allow 4-5 days for delivery as our products are often made to order. This ensures you receive a thoughtfully crafted piece, free from mass production.

Yes, we bring the artistry of Ghana to homes worldwide. Shipping rates and delivery times are calculated at checkout based on your region.