mother and child African woven wavy basket

Custom Design

We provide the gift of African craftsmanship. Each handcrafted storage baskets and woven art piece is crafted by hand in storied, inviting locations with the finest raw materials in Ghana.

We are in an industry and business where time is valuable and value-driven products are essential for creating a successful and sustainable business. We have your best interest in mind and serve a greater purpose than simply creating products. We invite you to build a trusted relationship to navigate catalogs, inventories, deliveries, and even curate products just for you.

"We make a difference in the global ecosystem, especially in a pandemic and time of war, with so much uncertainty. We offer you genuine beauty woven into the cultural lineage of craftsmanship."

- Viola Labi, CEO & Founder of Woven Worldwide

Order Process - What To Expect

  • Step 1 - CONNECT WITH US

    Get in touch with our team, and we can discuss your product specs, timeline, colours and quantity and any other pertinent details you want us to know. Tell us about your design concept . We'll contact you within a few days to set up an e-chat.

    After our discussion, we'll send over a draft proposal including dimensions, lead time and costings and with Terms & Conditions.

  • Step 2 - REVIEW QUOTE AND SKETCH

    Once the design is approved, we will provide a quote which will require payment within 10 business days.

    * Please note: If changes are made after production begins, are subject to all costs iccurred plus a $75 minimum charge per request and may affect the ship date and/or unit price. *

  • Step 3 - CONTRACT & DEPOSIT

    Once the quote is approved we will send over a work order contract and will ask for a 50% deposit before production begins. Normal lead times are 9 weeks but we do our best to accommodate your scheduling needs. 

    Response from Woven Worldwide is sent + CAD 200 non-refundable retainer sent to secure production spot.

  • Step 4 - LEAD TIMES

    Our lead times vary due to the nature of hand crafted production. As a courtesy to our quality, we do not provide rush or expess production; even for an extra fee. Rushing craftsmanship may sometimes affect quality of production.

  • Step 5 - FINAL PAYMENT

    Once the custom item is completed, the balance payment is required to ship your order.

  • Step 6 - NOTIFICATIONS

    Orders are shipped via sea or DHL. Email notification with shipping information will be automatically sent via our website when your order is ready. Additional shipping charges will apply. Tracking, shipping insurance and custom clearance documentation will be provided.

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Value Chain

  • Artisans

    We take the time to vet each artisan that partners with us and have downsized our team to ensure we have face-to-face relationships with each one. We joyfully partner with basket weavers that have an eye towards design and high-quality production and put much effort into training and developing skills.

  • Direct Relationships

    Did you know that most retailers purchase ready-made baskets from middlemen and trade companies? We don't. We believe that working directly with each artisan is the only way to manage quality. We place a greater emphasis on direct working relationships with our value chain.

Vue rapide
Shell Wavy Basket
Prix normal
$570.00
Prix normal
Prix de vente
$570.00
Vue rapide
Woven Wavy Bowl
Prix normal
$99.00
Prix normal
Prix de vente
$99.00
Vue rapide
Cowrie Shell Storage Basket™
Prix normal
$137.00
Prix normal
Prix de vente
$137.00

FAQs

Weave With Us

Thank you for your interest in Woven Worldwide Custom Design services. Our industry-standard baskets vary in popular colour variants, tactile patterns and functional design elements that effortlessly blend within modern or traditional homes alike. 

How do I place an order?

For instructions on how to place an order by email, please complete the dialouge box below or send an email to sales@wovenworldwide.com. Please do not send credit card numbers via email.

How long does a custom woven basket project take? When can we start?

Typically, we work together for anywhere from 2-3 weeks, before production begins, depending on the scope and complexity of the project. We typically book projects 1-2 months in advance, so please keep that in mind when connecting with us.

Where can I find details on custom shades?

Please email us to find out more about our custom dye collection.

Does Woven Worldwide produce their baskets with eco-friendly materials?

Elephant grass, our core raw material is a sustainable fibre, harvested from living sources. We do not use animal leathers at any time in our production and prefer cactus or apple skin as an environmentally friendly substitute.

Returns & Exchanges

What is the return policy?

We are happy to accept returns for items purchased directly from wovenworldwide.com only if your order was incorrectly shipped or an item is damaged, please reach out to us within 7 days of delivery so we can help sort it out!

If you believe your item is faulty, or otherwise defective, we offer a 3-month warranty* from the date of purchase and would be happy to help you replace the item.  Contact us here and our customer support team will take care of you.  

Items must be in unused condition with all original tags and packaging intact to be eligible for a refund.

Items marked “final sale” are not eligible for return or exchange. All international shipments are considered final sale and are not eligible for return or exchange.

All custom oders are considered a final sale.

Shipping Policy

We hope you love your items, but we understand that things don’t always work out. 

What are your shipping options and how much do they cost?

All Canadian orders over $500 ship for free! If you need expedited shipping, please communicate this at the time of your order.

Do you ship internationally?

Yes, we do!  International orders are shipped with tracking via DHL and cost is calculated at checkout, based on weight and destination country.

Items shipped internationally are subject to import custom duties and taxes. The recipient of the shipment is the importer of record and must comply with all applicable laws and regulations. The customer is responsible for paying all taxes and duties, should they occur.

You Can Also Find Us Here

  • Follow Us On Linkedin

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  • Follow Us on Instagram

    The best place for our behind-the-scenes, fun in our design workshop, artisan stories and all things baskets!

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  • Follow Us On Pinterest

    Take a look admire the spaces you create and likely want to see your take on home decor, design.

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