Product Care

Your Woven Worldwide item will maintain its handcrafted qualities if it is not directly exposed to damp or wet environments and is stored inside its cloth case when not in use. Repeated contact with water will cause the appearance of the reed in woven product (whether it is in its authentic reed or pigmented) to experience discolouration. Prolonged pressure from heavy objects will cause the shape of the product to be distorted. It is best to limit the exposure of such elements to preserve the authentic look and feel of your product.

When using cosmetics, perfumes or any alcohol-based solutions such as hand sanitizers, please take time to be sure that they are dry on your skin before engaging with Woven Worldwide products.

There are sometimes tone variations in the colour of the reed and this is a natural feature due to when the grass was harvested. The basket's new home will most likely be in a climate other than the one in which it was made. The reed's tri-tone nature may appear in tones ranging from pale green to mustard to raw honey, which may age as it oxidizes in it's new home. This is also determined by the date the grass was harvested. This is a normal maturation process for straw; it is not a flaw or blemish. 

For any further questions, we invite you to send us an email, where our team will be delighted to assist you with your questions.

Customer service

For assistance, please email us at info@wovenworldwide.com


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