Product Inquiries & Order Delays

Thank you for your support and your patience during this tough time. We’re still processing and packing your products, but due to social distancing and delays with our delivery partners, orders can take an extra 5 working days to arrive. You should receive an email when your items have been dispatched.

Shipping

1. DHL Express Delivery starts at - $40.00 CAD/kg dependent on destination and weight of the item.

Flat rate shipping

The above flat-rate shipping costs assumes a single shipment (one package shipped). Additional costs applied in scenarios where orders need to be shipped in multiple packages. In these multi-shipment scenarios, the shipping costs are calculated by estimated carrier rates and billed/approved prior to shipment.

Shipment Processing Time

All orders are processed within 3 to 6 business days (excluding weekends and holidays) after receiving your order confirmation emails.

If we cannot fulfill your order we will contact you. Shipments may also be delayed due to weather conditions or global pandemic.

All orders are shipped with DHL and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

Product prices displayed on the website do not include taxes , duties, or shipping charges.

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon product availability, credit card approval and may be delayed should we experience difficulties in obtaining authorization.

Shipping Restrictions

Age restrictions. By placing an order you verify that you and order recipients are at least 21 years of age. At the time of delivery the order recipient must sign an age verification receipt stating that they are at least 21 years of age and must present a valid drivers license, military ID, passport or State ID for identification. Local and state laws or statutes may require you to verify your age in order to purchase certain age-restricted products. If age verification is required for your delivery address, you'll be asked to provide your birth date as well as the details of an accepted form of identification. You can use one of the following to verify your age: Military ID Most passports Driver's license State ID We will not accept other types of ID for age verification. If you do not have one of the accepted forms of ID, you will not be able to ship this item to your delivery address.

International Shipping

Shipping via DHL.

Customs, Duties and Taxes. 

Woven Worldwide is not responsible for any customs and taxes applied to your order. It is the responsibility as the customer and these fees are not included in the shipping cost. All fees imposed during or after shipping are the responsibility of the Buyer (tariffs, taxes, etc.). 

Woven Worldwide is not responsible for packages held by international custom agencies and it is not the responsibility of Woven Worldwide to make the customer aware of these agencies and their actions. Please check with the customs office of the country of import to determine their procedures and any potential charges.

If a custom order is returned to our office, please contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase. Should Woven Worldwide mistakenly be invoiced directly for any duties or fees from the shipping courier after delivery, we will email an invoice for the balance due. This will need to be paid immediately.

If a package cannot be delivered due to your error entering your shipping address, Woven Worldwide is not responsible for any additional fees that may occur in order to reroute or reship the package.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.